OneCasa Privacy Policy
OneCasa Private Limited and its affiliates (collectively, "OneCasa", "we", "our" or "us") are engaged inter alia in the business of property listings, construction, interior design, décor services, and allied services, as described in our Terms and Conditions available at https://www.onecasa.in/terms ("Terms"). This Policy outlines our practices regarding the collection, storage, usage, processing, and disclosure of personal data that you choose to share with us when you access or use our website at www.onecasa.in or our mobile application (collectively, "Platform"), avail products or services that OneCasa offers, or partner with us to provide services to customers ("Services").
At OneCasa, we respect your privacy and are committed to protecting your personal data. This Policy explains how we process and use your personal data.
By using our Services, you confirm that you have read and agreed to be bound by this Policy and consent to the processing activities described herein.
1. BACKGROUND AND KEY INFORMATION
(a) About Us
The Services are provided by OneCasa. If you have questions about this Policy, how we handle your personal data, or any concerns, you may reach us at care@onecasa.in or contact our grievance officer below.
Name: [Grievance Officer Name]
Designation:Grievance Officer
Email:dreamcasarealestate@gmail.com
(b) How this Policy applies
This Policy applies to individuals who access or use our Platform and Services ("Users") and service providers who use the Platform to offer their services to Users ("Service Providers"). References to "you" throughout this Policy refer to both Users and Service Providers.
By using our Services, you consent to the collection, storage, usage, and disclosure of your personal data as described in this Policy.
(c) Third-Party Links
Our Platform may contain links to third-party websites, plug-ins, applications, and services. Clicking those links or enabling such connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review their privacy policies before interacting with them.
2. Information We Collect
(a) Data collected from Users
This may include:
- Contact Data – Name, email address, phone number, mailing address, and location.
- Identity and Profile Data – Username, photographs, family details, gender, interests, and preferences.
- Property and Home Data – Property name, type, size, design preferences, and ownership status.
- Marketing and Communications Data – Feedback, comments, preferences, and communication records.
- Technical Data – IP address, device type, operating system, and browsing activity.
- Transaction Data – Payment details and order history.
- Usage Data – Platform activity, booking history, and time spent.
(b) Data collected from Service Providers
This may include:
- Contact Data – Email, phone number, and address.
- Identity and Profile Data – Name, identity documents (e.g., PAN, GST, Aadhaar), work portfolio, experience, and financial information.
- Technical Data – IP address, device metadata, and usage patterns.
- Marketing and Communications Data – Feedback, comments, and service preferences.
- Usage Data – Activity logs and call/chat records with users.
(c) Aggregated Data
We may collect aggregated data that does not directly identify you. If combined with personal data to identify you, it will be treated as personal data.
(d) Refusal to provide data
If you fail to provide required personal data, we may be unable to provide some or all of the Services.
3. HOW WE COLLECT PERSONAL DATA
- Data from Direct Interactions – Information you provide when creating an account, requesting services, filling surveys, or contacting us.
- Data from Automated Technologies – Technical Data collected via cookies, server logs, and similar tracking technologies.
- Data from Third Parties – Information received from analytics providers, payment gateways, background verification services, social media platforms, public sources, and marketing partners.
4. HOW WE USE YOUR PERSONAL DATA
- To verify identity and create accounts.
- To provide and manage Services.
- To assess service provider performance.
- To personalize user experience.
- To improve our Services and develop new features.
- For marketing, communication, and relationship management.
- For legal compliance, protection against fraud, and to enforce our Terms.
- For analytics and business improvements.
5. COOKIES
We use cookies to improve user experience. For details, refer to our Cookie Policy.
6. DISCLOSURE OF PERSONAL DATA
We may share your data with:
- Other companies within the OneCasa group.
- Trusted partners (hosting, marketing, analytics, payment processing, etc.).
- Service Providers and Users, as relevant.
- Regulators and law enforcement as required.
We require these parties to respect your data and handle it lawfully.
7. ACCESS AND UPDATE
You are responsible for ensuring your data is accurate. You can access and update your data via your account or by contacting us.
8. TRANSFER OF DATA
Your data may be stored and processed outside your country. By providing data, you consent to such transfers.
9. DATA SECURITY
We use appropriate security measures to protect your data.
10. DATA RETENTION
We retain data as long as necessary for our purposes and legal obligations. Aggregated or anonymized data may be used indefinitely.
11. BUSINESS TRANSITIONS
In case of a merger, acquisition, or asset sale, your data may be transferred to the new entity.
12. OPT-OUT
To opt out of marketing calls, email dreamcasarealestate@gmail.com from your registered email with your contact number. Your number will be removed from our lists within 15 working days.
13. UPDATES TO THIS POLICY
We may update this Policy periodically and will notify you via the Platform or email. Continued use after updates constitutes acceptance. Please keep your data current.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: